I am by no means an expert, but I feel that I have learned through the years that as a leader if we do these 10 things we are setting ourselves up for success:
- LOVE your people
- Know their name
- Know their spouses and children's names
- Know what is going on in their life
- Know their strengths and weaknesses
- Never consider them expendable
- DELEGATE your responsibilities
- Know every role in your area through experience
- Never ask someone to do something you wouldn't do
- Find leaders and give them additional responsibility
- Structure your area where if you left operation would continue
- Be a person of INTEGRITY.
- Do what you say
- Don't cut corners
- Always be honest
- DO NOT SLANDER.
- Do not talk negatively about leadership
- Do not talk negatively about someone in your area
- Do not talk negatively about anyone
- RECOGNIZE good work.
- Recognize those who go above and beyond
- Recognize those who do their daily responsibilities well
- Recognize group successes
- ENCOURAGE new ideas.
- Give everyone the freedom to suggest new ways of operation
- Prepare your mind to react to mistakes from this in a positive and constructive way
- Recognize new ideas that improve operations as well as those that do not
- Set and measure GOALS.
- Numbers don't tell the whole story but they do reflect a reality
- Set operational goals and keep track
- Set relational goals and keep track
- Stay ORGANIZED.
- If your office looks like a tornado hit it so will your area
- Keep a calendar and a to do list
- End each day by straightening your office and planning the next day
- BE ON TIME.
- Always be on time, every time
- If you must be late communicate it
- COMMUNICATE clearly and timely.
- Communication denotes value, so lack of communication denotes lack of value
- For a text message, email, or voiceMail return communication before the end of the day.
- Leave no need for clarification, no fuzzy communication
